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We are licensed and regulated by Service NL - Government of Newfoundland and Labrador, Canada. Metro Surveillance and Investigations Ltd., respects and understands the importance of protecting personal information for safekeeping and adhere with the Federal Personal Information Protection and Electronics Documents Act (PIPEDA), as well as, The Privacy Act of Newfoundland.

Metro Surveillance and Investigations Ltd., will only collect personal information on individuals where there is a potential contravention of the law or breaches of agreements or other circumstances that permit us to legally collect this information under the laws of Canada. Our Code of Privacy follows and complies with the CSA Model Code of Personal Information Privacy and is as follows:


Metro Surveillance and Investigations Ltd., will be responsible for all personal information under our control. We have designated our Privacy Officer, to ensure our organization's compliance with applicable legislation. The Privacy Officer of Metro Surveillance and Investigations Ltd., can be reached at:

Mail: 50 Hamlyn Road Plaza - Suite 412, St. John's, NL A1E 5X7

Main: (709) 330-8099

E-mail: [email protected]

Upon receiving an enquiry, we will respond to you within 30 days. It is the commitment of Metro Surveillance and Investigations Ltd., to:

• Protect personal information

• Allow individuals to request information; seek amendments to their personal information; and file complaints against our investigators with our Privacy Officer

• Train and educate our staff

• Develop information which explains these procedures to the public and our clients


Metro Surveillance and Investigations Ltd., will identify the purpose for which we collect personal information on affected individuals at or before the time of collection. All assignments received from our corporate, government, and other clients will be vetted to ensure their requests for information are compliant with PIPEDA. We may choose to orally explain to affected individuals the purposes for which personal information is being collected and then place a notation in the applicable file indicating that this has been done. Metro Surveillance and Investigations Ltd., may identify any new purposes that arise during the course of dealings with personal information and obtain prior consent required for this new use, even if we have already identified certain initial purposes. 


We will obtain the appropriate consent from individuals for collection, use or disclosure of personal information, except where the law provides an exception. We may obtain express consent for the collection, user disclosure of personal information, or when we determine that consent has been applied by the circumstances. Express consent is specific authorization given by the individual to Metro Surveillance and Investigations Ltd., either orally or in writing. Implied consent is when we have not received a specific consent but the circumstances allow us to collect, use, or disclose personal information. In most incidences, obtaining the knowledge and consent of individuals would defeat the purpose of an investigation, in particular with respect to a breach of an agreement or contravention of a law. Personal information will only be collected, used and disclosed by us without consent in accordance with Section 7 of the Personal Information Protection and Electronics Documents Act, S.C. 2000, c.5 (PIPEDA) or under other lawful means.


The personal information that we collect will be limited to that which is necessary for purposes we have identified. We will only collect personal information for specific, legitimate purposes. We will not collect personal information indiscriminately. We will only collect information by fair and lawful means. Our policies and procedures relating to the limitations on collection of personal information will be regularly communicated to our investigators who deal with collection, use and disclosure of personal information.


Personal information will not be used or disclosed for purposes other than those for which it is collected, except with the consent of the individual or as permitted by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. Personal information that is no longer required to fulfill identified purposes will be destroyed, erased, or made anonymous. 


The personal information we collect will be accurate, complete and up-to-date as necessary for its intended purposes. Our goal is to minimize the possibility that inappropriate information may be used to make a decision about any individual whose personal information we process. The process for ensuring accuracy and compliance will involve: - initial collection from client - client will be asked to verify accuracy and completeness - regular reviews; and - verifying accuracy by contacting third parties (e.g. motor vehicle and driving record authorities, etc.) If a significant error or omission is identified, we will correct or amend the information as appropriate. Where necessary, we will send such corrected or amended information to third parties who have had access to the information in question.


We will safeguard all personal information under our control in a manner that is appropriate to the sensitivity of the information. We will take all the physical security measures necessary including locking all personal information in secure filling cabinets. All of our staff, including investigators and administration staff, have been properly trained in the policies  that pertain to these safeguards. Distribution of personal information will be on a need-to-know basis. We will take precautions in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to information. These measures include: - ensuring that no one may retrieve personal information after disposal - shredding documents before recycling them - deleting electronically stored information


We will make readily available to individuals requesting specific information about our policies and procedures relating to the management of personal information that is under our control. Our Investigators and staff will make available to the public easily understandable information about our company, its privacy policies, the Code of Privacy, both in hard copy or by requesting a copy of same by emailing our office at [email protected], or by accessing our website.


Upon request, an individual will be informed of the existence, use and disclosure of their personal information which is under our control, and may be given access to and be permitted to challenge the accuracy and the completeness of that information. There are lawful exceptions that will prevent us from providing access, which include, but are not limited to the following:

• Personal information about another person might be revealed.

• Commercially confidential information might be revealed.

• Someone's life or security might be compromised.

• The information was collected without consent for the purposes related to an investigation of a breach or an agreement or contravention of a law or other lawful exemption.

• The information was generated during the course of a formal dispute resolution process.

• The information is protected by the Solicitor/Client privilege.


An individual may address a challenge concerning compliance with the aforementioned policies and procedures to our Privacy Officer whose details are listed in Section 1.

Metro Surveillance and Investigations Ltd. ©️ 2018 - 2021